
Remember that huffy email I sent to St Mikes, complaining I couldn’t get an H1N1 shot from their Positive Care Clinic – they supposedly had no vaccine – yet they were giving it to their board, who weren't in fact eligible? I wrote about it
here.
Well, I got a reply. The text is behind the cut.
I’m not sure whether to be pleased or not. Certainly I expected a form letter, rather than the personalized one I got. I was also impressed that it came from the chief executive officer, even though it's (very) careful crafting likely means it came from a minion. It is, in fact, a model of corporate double-speak – not admitting wrongdoing while saying they could have done better.
It’s also a masterful example of obfuscating prose. You have to read it over several times to understand exactly what their case is. Essentially they say they had a pandemic plan, pre HIN1, in place which called for all hospital staff (very broadly drawn to include ALL volunteers). When the H1N1 crisis came along they used that plan. BUT in doing so, and what they only hint at here, is that they made no allowance for the priority guidelines laid out by the Public Health Authorities. Those guidelines, given the shortage of vaccine, stipulated who could initially receive it. That list included health care workers, but one would have to make a very broad stretch to include hospital boards of directors as health care workers. St Mikes made that stretch. They were called out on it, by Public Health, by the press – and by me.
Anyway, the letter’s an interesting example of corporate-speak. I almost admire it. It’s behind the cut.
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